Invoicing is awful now (modernized template is uncustomizable)

Your feelings are completely valid, Erin. No worries. I've got a workaround for you to make managing your invoices more efficient.

If you are referring to the spacing between line items, it is working as designed. Our engineers have concluded that this behavior is intentional and is caused by the Service Date feature, which groups activities with a service date together. If this feature is not required, you can turn off this option.

Here's how: 

1. Go to the Gear icon.
2.  Choose Account and Settings, then Sales. 
3. Click Sales form content, locate the Service date then turn it off.

Regarding the newly experienced layout of the invoices, I recommend that you send feedback. This way, our Product Development team will be aware of the changes you prefer and might consider them for future enhancements. Please follow the steps below to do so:

1. Go to the Gear icon. 
2. Select Feedback.
3. Enter your comments or suggestions. Then select Next to submit feedback.

You can also visit the QBO Feature Requests website to track feature requests.

Additionally, if you're looking to review your profit and income transactions from your projects, there are specific reports available that will provide the necessary data. This article will guide you on how to access and understand these reports: Understand reports.

The Community is always here to answer any questions you may have. Please do not hesitate to reach out to us if you need assistance with managing your invoices. Have a great day!

We have the service date turned off, so there's nothing to do there. We do not import labor into our invoices because we don't use QB Timesheets.  We manually input labor.  So if we have vendor invoices / costs that are imported into the customer invoice and try to add lines to incorporate labor, we can't organize them by our service items (in this case, we use cost codes as service items).  The only fix is to delete the linked cost and reinput it which then allows me to at least get the line items in the right order.  This is not an option for T&M Invoices with 50 different transactions.  

We are a service organization and need flexibility to customize the invoice for OUR clients' needs.  Very disappointed in the lack of customization here.  

We're in the same boat. Intuit, please fix this!

I have a workaround for that! I spent over 2 hours with a rep trying to figure out why quickbooks changed it so that an estimate marked Pending(sent) can no longer be re-sent to a customer without changing the status to approved, which they were completely unable to understand and help with - but the one good thing I got out of those two hours that I will never get back is this...

https://blanktext.net/

Copy a blank text into the line and it will stay blank! Until quickbooks actually puts this back, at least the work around will work!