Manually charging credit card in Desktop Mac 2021

Pol7 · ‎January 21, 2021

Recently upgraded to Quickbooks Desktop Mac 2021. We have multiple customers who have given us their credit card info to keep on file and to charge each time they advertise with us. After I invoice the customer I do NOT send the customer their invoice and I manually charge their credit card on file. I go into 'Receive payments' check the invoice to pay and click 'charge'. I save a PDF of the credit card receipt and send this to the customer. The payment shows up in my Merchant Service Account as deposited and also in my bank account as deposited. When I go into Quickbooks and click on Customer, 'Record Merchant Service Deposits' under 'Number' is shows 'Missing' in red. Upon researching this, I find that for Key-entered Transactions you need the following info: Customer's name, Customer's Address, Card Number, Expiration Date. It also says that Merchant Services verifies the customer address you enter with the credit card bank records. Because my customers' card info is already in quickbooks in the Customer File under payments, it never asked for their address for the credit card. I am attaching some screen shots

DivinaMercy_N · ‎January 21, 2021

I've got your back, @Pol7.

You'll see the word “Missing” under the Number column of the Record Merchant Service Deposits window if QuickBooks cannot match payments to their corresponding invoices. Here's how to fix this:

Click the word Missing.
If the mismatch is for an invoice, QuickBooks will open a new invoice form.
Input all the information and select Save.
QuickBooks inserts “Intuit Payment Service” and the amount in the memo field and replaces “Missing” with the corresponding invoice number.
The Customer custom is updated with the corresponding Customer: Job name as well.

For more info about the process, please proceed to page 120 of the QuickBooks Desktop Mac 2021 user's guide.

With the suggested steps above, it's also best to create a backup copy of your company file before doing any changes. This is to ensure you have the original copy that you can restore anytime.

I also encourage you to visit our QBDT Help page. From there, you can browse articles or get some ideas from other QuickBooks users and experts. This way, you'll get more insights that can help you with your accounting tasks.

Feel free to post here again if you have further questions about this. I'm always here to help you in any way I can. Have a good one.

Pol7 · ‎January 22, 2021

Thanks for your quick response. However, as I stated earlier, when I click on 'Missing' it takes me straight to a blank Sales Receipt not the customer's invoice.

MichelleBh · ‎January 22, 2021

Thanks for the response, @Pol7.

I'm here to sew up that you're able to fix the missing in the Record Merchant Service Deposits window.

Since the source column displays Other, then the sales receipt will show up, not the customer's invoice. With this, you can complete all the necessary information in the sales receipt form and tap Save.

After doing that, QuickBooks will replace the Missing word with the corresponding sales receipt number you've previously created. Also, customer's information will update automatically. For more information, you may refer to the QuickBooks Desktop for Mac user guide. Directly go to number 3 on page 120.

You can always open the Transaction List by Customer or any sales report to review the check number specified by the user when they enter a sales receipt. Then customize it to show the needed data. For more details about customizing, check out this: Customize reports in QuickBooks Desktop for Mac.

I've also added some articles about various updates in QBDT for Mac, handling transactions, and other relevant topics.

Please leave a comment if you have any other questions. As always, I'll be here should you need further assistance. Keep safe!

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Manually charging credit card in Desktop Mac 2021