Processing credit card payments and funds is essential for every business, brtire. I'm here to help you handle the problem you've encountered using the feature.
Before we continue, did you get an error message while trying to process credit card transactions? Any additional information would help us resolve this matter accordingly.
To begin with, if you've entered your customer's credit card (CC) info manually, please ensure you've input the accurate details:
- The credit card number and the verification code (located on the back of the card) should be accurate. Most credit cards contain 16-digit numbers, while American Express cards are typically 15 digits long.
- On top of that, entering a verification code is required. For Visa, Mastercard, and Discover cards, the code consists of three digits on the back of the card. However, for American Express, the code is four digits and can be found on the front of the card.
- When entering the credit card number or other data fields, please ensure you've not included special characters or spaces.
- Make sure to use the customer's address from the US USPS website.
For complete steps and information on resolving this issue, kindly check this link: Fix customer's declined credit card payments.
Nevertheless, if none of the procedures works, you may ask your customer to use another mode of payment. You may also let them contact their CC provider directly to seek assistance and get help with fixing the issue.
I've also included this article that answers the commonly asked queries about the deposits to the Payments account in QuickBooks: QuickBooks Payments deposits in QuickBooks Online.
You can always reply on this thread or add a new post in the forum if you have more concerns with your Merchant account or processing funds. I'm always happy and ready to lend a hand.
