Merchant Services deposits entered twice in Enterprise

We appreciate you reaching out here in the Community space. We'll help you resolve duplicate deposits inside QuickBooks Desktop (QBDT), @oldtimer.

Please be aware that if you're using both QuickBooks Bank Feeds and Merchant Service Deposits, this action will duplicate the information inside the program. Thus, you'll want to select which method to use to avoid having duplicate transactions in your company file.

Once you're ready to select which method to use when bringing in payments, you can utilize the Dismiss feature or manually delete the duplicate payment. We'll outline the steps to get you going:

1. Access your QuickBooks Desktop company.
2. From the Banking▼ drop-down menu, select Record Merchant Service Deposits.
3. In the Add Online Payments tab, select the payments you want to delete.
4. Select Dismiss Selected Payments.
5. When a warning message appears, select OK.
6. In the Ready to record window, deposits show the dismissed transactions prior to recording.
7. Once recorded, it would show the amount of the deposit, minus the dismissed transactions.

Feel free to check this page for more information: Duplicate entries when downloading merchant service deposits into QuickBooks.

In case you only use Bank Feeds or Merchant Service Deposits, and the issue persists, we recommend reaching out to our Customer Care Team so they can conduct a further investigation: Contact Payments Support.

We encourage you to explore these articles to help resolve QuickBooks Payments issues and monitor your sales and expenses through customers, jobs, and reports:

• Fix internet connection problems in QuickBooks Payments
• Customize customer, job, and sales reports in QuickBooks Desktop

We're always here to offer support if you need help with customer payments or have further inquiries regarding QuickBooks. Feel free to visit us or leave a comment below, and we will be glad to assist you. Stay safe

The option you suggest under Banking is not offered to me (Desktop v Enterprise, perhaps?).  I've been over the other page you suggest as well.  I am not doing the Bank Feeds through QBs.

It is maybe a connectivity issue - although I've had those for a long time (experiencing QBs having to shut down often when I click on Merchant Service Deposits).   I'll try Payments Support.