We used to have a merchant services account that accepted credit payments when we got duped into going to quickbooks online. When we finally went back to desktop, our merchant account was closed and didn't realize that it happened. Since Nov 2021, we have tried to open a new account since we were told that they could not reopen the old account. We were denied but when you call support to find out why...the experts cannot tell you why...but they will walk you through the website and have you reapply. When I've explained that we have already gone through the process, the current expert tells me that I have to reapply and I just need to be patient. After being walked through the process at least 10 times through the past 9 months, I can't help but laugh that I am now told that I am being denied because I have applied too many times. Yesterday, I was even told to list another one of my employees as the owner of my company. I did that and after submitting, I got a page that simply said that "Something went wrong" and to try later. After spending a good sixty hours over the past year with the experts in either India or the Philippines, not a single individual has been able to go off-script for a moment to offer a bit of hope of what I can do to rectify this.
I have utilized quickbooks since the early 90's and seen a lot. I've been able to work through most but this is ridiculous. We are a small engineering and consultant services firm that is recognized by the US federal government, SBA and are a single member LLC registered in our State. Our tax returns and all of our formation paperwork are available and ready to be submitted to Merchant Services if need be. But not a darn expert can help us...any ideas? By the way, talking to the robot and even being able to converse with individuals named Darrell or Skylar from whatever land has not been an issue...it's more of them being unable to think outside their script.
