Let's resolve this together brandy24.
Before we proceed, could you please describe what exactly occurs when you attempt to use the mobile deposit feature? Are there any specific errors? Providing more details will help us offer the most effective troubleshooting steps to resolve the issue.
Please note that mobile check deposit is a service provided by QuickBooks Checking and is subject to certain eligibility criteria. To use this feature, your QuickBooks Checking account must be active and in good standing, and best of all, there are no fees for using mobile check deposit.
If you meet these criteria and are still facing issues, I recommend performing some mobile troubleshooting steps. Let's start by clearing the app data on your device.
For Android:
- Go to Menu ☰, then tap More Options ⋮.
- Select Settings, then Refresh Data.
- Click YES to confirm.
This will free up the storage without deleting your app's documents and data.
For iOS and Android, if the problem continues, let's perform uninstalling and reinstalling the app as this resolves typical issues with app functionality.
Additionally, I've attached an article that explains how to find and handle missing payments in QuickBooks Online Bank Deposit window: Find missing payments you want to deposit in the Bank Deposit window in QuickBooks Online.
For any additional questions, drop a comment below.
