We appreciate you alerting us about the defective card reader that you've received, Sam.
Before anything else, know we aim to keep a satisfactory service and that this isn't the experience we'd want you to have when ordering products from us. To receive a card reader replacement, we recommend contacting our Customer Care Team, and they'll get your full details in a secure environment and process the delivery of the replacement product right away. We'll input the steps so you can start processing:
- Sign in to your QuickBooks Online company.
- Select Help (?) at the top right.
- Select or type Contact Us.
- Enter your concern, then select Let's talk.
- Choose Start a chat with a support expert.
Feel free to check this article for more information: Contact Payments or Point of Sale Support.
Moreover, we've got these articles to help you handle the card reader, and troubleshoot errors:
You can count on us if you need further assistance, Sam. The Community space is open 24/7, and you can post here anytime if you have any additional QuickBooks-related concerns. We've got you covered. Take care, and have a nice day!
