If your client has a transaction receipt but the invoice isn’t showing as paid in QuickBooks Self-Employed, it could be due to the following, @katarrants:
- Mismatch in Invoice Details: Ensure the payment was made to the correct invoice. Double-check the invoice number and payment amount to confirm accuracy from your client’s transaction receipt.
- Payment Tracking in QuickBooks Self-Employed: If the issue persists, find and verify the payment status in the Merchant Service Center to see if it was successfully processed and linked to your QuickBooks account.
- Processing Delays: If the issue persists, please take note that payments can take up to 5 business days to process, depending on the payment method. Once the payment is fully processed, the invoice status will update to "Paid." You can contact our Live Support team to trace a payment.
Let me know if you need more assistance.
