Yes, Gina. It's an issue that can arise during bank reconciliations wherein, closing balance in the previous period doesn't match the opening balance of the next period. This is due to deleted/edited past transactions, duplicate entries, or incorrect opening balance setup. In order to fix this, you need to run a discrepancy report to look for changes in the reconciled transaction.
Here's how:
- Go to Reports.
- Type Audit Log in the search box, then click on it to run the report.
- Search for transactions that were deleted, modified, or added in previous periods.
Once the discrepancies are identified, the necessary adjustments can be made within the system, and the reconciliation process can proceed smoothly.
Please click on the link for more information regarding this matter: Fix issues at the end of a reconciliation in QuickBooks Online
Furthermore, To help you save time and ensure your books are always accurate, this might be the perfect opportunity to upgrade to QuickBooks Live Experts team.
If you have any additional questions, please don’t hesitate to reach out. We're always here to assist you.