I appreciate you reaching out to us, Masteelgroupashley. To clarify, may I know if you are referring to the QuickBooks debit card or the QuickBooks card reader?
If your physical QuickBooks debit card is not functioning, we recommend contacting either Green Dot or the QuickBooks Payment Support Team. They have the resources to verify your account securely and can provide detailed information about why the card is not working.
However, if you're referring to a QuickBooks card reader and it's not letting you accept payments from your customers, we can update your app to ensure compatibility:
To download and install (OS) updates on an:
For an Apple device
- Launch your App Store, then select Updates.
- Select Settings, then General.
- Tap Software Update.
For an Android device
- Select Settings, then About device.
- Tap Update, then Check for Updates.
- Select Install.
On top of that, you can refer to this article for more troubleshooting tips: Fix issues with the mobile app card reader
Please know that we are always available to assist you. If you need more assistance or have any additional questions, please leave a comment below.
