Need Help - Write Check function is requiring me to hit "Clear Splits" on every check entered

I have used Quick Books for 23 years and just started having this same problem with every check I entered since yesterday and had to go into Register and manually correct from there.  It appears to me that the "Clear Splits" Tab above check I am writing has an "x" on it that I cannot remove, so I am guessing that is the cause of the problem.  This is definitely an annoying and time consuming issue!

Annoying indeed!  QB desktop has been super glitchy this week.  The strange thing is I didn't change any of my preferences, it's as if a software update changed the check function as this happening across multiple client Company Files that I do accounting for. 

I did play around since posting this question, and found a solution:

Go to: Edit > Preferences > General > My Preferences > find where it says Automatically Recall Information and select the first option  (so select "Automatically recall last transaction for this name")  and DESELECT "Pre-fill accounts for vendor based on past entries".  

This has seemed to stop the chaos for the moment.   Hope that helps!

Hi there, @Ana M1 and @pearsons. We appreciate you for raising your concern about writing checks where you manually correct them by doing Clear Splits. I also understand you want to perform your duty productively with an accurate result. Moreover, I know this isn't the usual thing you experience while writing a check.

Firstly, we'd like to appreciate you for having a workaround for this concern. To check your account thoroughly, let me direct you to the best help possible. The QuickBooks Desktop Live Support team has the complete tools to review the activities of your account.

On top of that, they can also look for the root cause of the error, if there's any. And if they see that this is affecting other users, an investigation will be conducted to find a fix.

Here's how to contact them:

1. Go to Help, then select QuickBooks Desktop Help/Contact Us.
2. Select Contact Us.
3. Give a brief description of your issue, then select Continue.
4. Sign in to your Intuit account select Continue and then Continue with my account.
5. We'll email you a single-use code. Enter your code and select Continue.
6. Select to chat with us or Have us call you.

For more info, you can read this article: Contact QuickBooks Desktop support.

We'll also share these articles to help you manage your checks:

• Create, modify, and print checks.
• Create an automatic recurring payment (check) to a vendor.

We're glad to have you here. If you have additional questions about writing checks, never hesitate to reply to this post. We'll be willing to help you. Thanks again, and keep safe.

@pearsons @Bryan_M 

Bryan, I followed your instructions and here is the response from Technical Support:

Got your account Ana. Your concern today is the transaction that is not in balance. We are currently investigating this issue. I'll be adding your case 15106017417 to our investigation (INV 93573) so you can be notified if any new information becomes available. What you can do for now is to go to Edit at the top menu > Preferences > General > then unchecked the "Automatically remember account or transaction information"

Hello Ana M1,

Thank you for sharing your input to help address the issue. We love to see members supporting one another! Have a great day.