Need to show Invoices status (paid or open) on statement
We bill on the 1st and 16th, and include a current statement with invoices. The statement shows transactions just fine within the date specified.
But, the statement does NOT show the status of an invoice, either paid or open.
So customers often phone in claiming that invoices shown on the statement "have already been paid, so why is it showing up on the statement". It would be best to show the status (paid or open) of the invoice on the statement.
Can someone please explain to me how to show invoice status on a statement? Or if it is not possible, any suggested workarounds to make it clear to customers which invoices have been paid and which are still open.