Hi there, @JessicaL2022.
I'll help determine why you're unable to reconcile your expense and include it in the list of entries for your current reconciliation session in QuickBooks Online.
One of the possible reasons why you're unable to reconcile a transaction is its reconciliation status from the account register. I'll show you how to review and change it.
- Go to Accounting.
- Select Chart of Accounts.
- Find the bank account where you're working with the reconciliation.
- Under Action, select View register.
- Make the expense transaction where looking for is listed and remove R under the Checkmark column and replace it with C or leave it blank.
- Click Save.
One thing is also to make sure the date of the expense in question is on or before the statement ending date entered upon starting your current reconciliation session.
Kindly read this article to learn more about fixing problems of transactions before closing a reconciliation session: Fix Issues at the End of a Reconciliation in QuickBooks Online.
I'm adding this reference that'll guide you anytime you need help while doing or fixing a reconciliation: The Reconcile Workflow in QuickBooks. You may also review reports to get the data of your past reconciliations: How to View, Print, or Export Reconciliation Report?.
If you've got questions other than working with your transaction reconciliation, please let me know in the comments. Use the Reply button below and include my name, @JonpriL, so that I can continue assisting you. Take care always, @JessicaL2022!
