The "Money On the Way" notification indicates that our merchant services team has already processed the payments and deposited them into your bank account, @Debbie2933. I appreciate your efforts in addressing this issue. Let me provide insight and connect you with our top experts to help this resolve.
To begin, you should receive two emails confirming that a payment of [amount] has been received, along with the "Money on the Way!" notification. Since you only received one, I recommend checking your spam or junk folders for any notifications that may be missing.
If the issue persists, I suggest contacting our live support team again to further check. They have the necessary tools and expertise to delve deeper into the issue, assist you with the solution, and create a ticket if needed.
Here's how:
- Sign in to your QuickBooks Online company.
- Go to the Help menu and select Contact Us.
- Enter your concern and click Continue.
- Choose between Chat with us or Have us call you.
For more information about our contact feature and support hours, please refer to this article: Get help with QuickBooks products and services.
You can refer to this article for the most recent updates on invoices and estimates in QBO, which provides valuable information on features, changes, and enhancements that may affect your usage: See what's new with estimates and invoices.
I'll also add this resource on how to customize your sales forms and add specific information, enhancing their effectiveness and relevance for your business: Customize invoices, estimates, and sales receipts in QBO.
We appreciate your patience. If you have any further questions about notifications for accepted payments, please feel free to comment below. I’m here to assist you and will respond promptly.
