Welcome to the Community, @kwink1.
I'll help you remove the overpayment that is sitting in an account which is already refunded.
To clear the overpayment amount in your book, you can edit the refund transaction and change the account to the Account Receivable A/R. It can offset the overpayment.
Here's how:
- Select Customers from the top menu bar.
- Choose Customer Center.
- Select the appropriate customer from the Customers & Jobs tab.
- In the Transactions tab, locate and double-click the check to open it.
- Select Account Receivable from the Accounts column.
- Click Save & Close, then choose Yes to confirm the changes.
For future reference, here is an article about reconciliation in QuickBooks Desktop: Reconcile an account in QuickBooks Desktop.
Let me know if you have questions about writing off overpayments in QuickBooks Desktop. I'm always here to help. Have a great day.
