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Welcome to the QuickBooks Community, ShellieL4D. Let's make your concern easier since you mentioned the transaction was in 2021. I'm happy to share some details about the best process for you.
The best way to clear the credit is by creating a Journal entry. Based on the age of the transaction, I recommend making a Journal entry.
I'd happily guide you if you need help creating a Journal entry. However, I recommend you consult with your accountant to ensure that the funds are allocated to the correct accounts and that your books are accurate. However, If you don't have one, you can go to this website and search for an accountant to help you with your business that's near your location: Find a Pro Advisor Accountant.
If you're using QuickBooks Desktop. Here's how:
- Go to the Company menu and select Make Journal Entries.
- Select the Accounts in the entry and input the amount under the Debit or Credit column.
- Enter the other details needed to be tracked if applicable.
- Click Save and Close.
However, If you're using QuickBooks Online. Here's how:
- Click + New.
- Select Journal entry.
- Choose the Accounts in the entry and input the amount under the Debit or Credit column.
- Check the amounts - you should have the same amount in the Credit column on one line and the Debit column on the other. This means the accounts are in balance.
- Enter information in the memo section to know why you made the journal entry.
- Tap Save and Close.
If you have any other questions, please feel free to comment below. I'll return here as soon as possible to help you again. Thanks for dropping by. I wish you a good day!
