I’m really frustrated with QuickBooks Online. For the past twelve months, the system has been intermittently failing to BCC invoices and quotes. One month it works, and the next it just stops. I end up realising after I have sent out about 10 invoices and/or quotes and not seeing them in my email. This issue has been dragging on for far too long and is affecting how I communicate with clients and maintain organisation as well as follow up on emails.
Sometimes it's quotes and other times its invoices.
I’ve raised this with support multiple times, and while I’ve been told they’re looking into it, there’s been no lasting fix. How is such a basic, yet critical feature so unreliable for so long?
Having to manually resend documents or double-check every single one is time-consuming and frustrating. Clients get confused when they don’t receive the necessary documents, and it’s causing unnecessary delays on our end. I need a real solution, not temporary patches or vague promises.
Has anyone else experienced this issue for this long? Is there an ETA for a proper fix? If this continues, I’m seriously going to start considering alternative platforms.
I don't need solutions on setting up BCC. I have had it set if for BCC for years now, this issue has started since last year. AM fed up with this!
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