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Overpayment from client

We received payment from a client who over paid their invoice and without realizing the client overpaid and  deposited the check as part of a multiple check deposit. Now I am trying to match the deposit that consisted of 3 checks from 3 different clients that include the overpayment. The deposit does not match the invoices that were billed.  And the Account Manager does not want not refund the payment but apply the overpaid to another invoice for the same client. How do I match the 3 checks from the deposit including the check that is an overpaid an invoice? TIA!

2 Comments 2
QuickBooks Team

Overpayment from client

Hi there, @olhirons.


Let me help you record these transactions in QuickBooks Online (QBO). 


Since the downloaded payment isn't matched to your actual invoices, you'll have to exclude it. Here's how:


  1. Go to the Banking menu, then select the Banking tab.
  2. Click the For Review tab.
  3. Select the checkbox of the transactions to exclude.
  4. Click Exclude.


Once done, manually record the invoice payment inside QuickBooks. For the overpayment, enter the same amount when receiving the payment. This will create a credit on your customer which you can apply on their next invoices. 


If you're not about this process, reach out to your accountant. They can provide you with the right advice in handling your transactions.


For additional reference in applying credits memos, check out this article: How and when to give a credit memo or delayed credit to customers.


Please let me know if you have further questions with regards to this process, olhirons. I'll be here to help. Have a good one!

QuickBooks Team

Overpayment from client

Hi @olhirons,

Hope you’re doing great. I wanted to see how everything is going about the banking concern you had the other day. Was it resolved? Do you need any additional help or clarification?

If you do, just let me know. I’d be happy to help you at anytime.

Looking forward to your reply. Have a pleasant day ahead! 

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