Since you've already paid your subscription but are still encountering billing issues when trying to create an invoice, I recommend reaching out to our Live Support team for assistance in resolving this issue, @balloondesignz-com.
 
Here's how to contact them:
 
 - Go to the Help (?) icon.

 
 - Enter 'live support' in the Search box.
 
 - Click on Contact Us.
 
 - Choose either the Chat or Callback options.

 
 
Before you reach out, it's a good idea to check their support hours to ensure you can get through them successfully.
 
Feel free to leave a comment below if you have any other QuickBooks concerns.