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Hi all, using QB online. I am using Pandadoc to create proposals and send out estimates since QB online removed that feature.
When my customer e-signs the Pandadoc proposal and makes payment via the QB payments gateway (partnered with Pandadoc) how do I create an invoice then with the deposit?
When I go to create the invoice it double posts the deposit amount, once when I save the invoice and then once when I go to my bank deposits. Is there a way to link the QB payment to this invoice ?
I appreciate you for sharing your concern here in the Community, chris-errcsdesig.
I'm here to help you remove duplicates and link invoices to QB payments in QuickBooks Online (QBO).
First, we'll delete the manually created deposit and then undo the one from your banking.
Here’s how to delete:
Undo the added Deposit from the Banking page:
After deleting or resetting the deposits, we’ll match the invoice that was already paid to the cleared deposit from the Banking page.
Once done, try to run the Profit &Loss report again to check if the total is correct.
For future help, here are some links that cover all the details on how to perform the following tasks in QBO.
Come can visit us again if you have other questions about managing invoices. I'd be more than happy to help. Have a great day!
When I click the "banking" page I get three options:
Quickbooks Checking - which I do not have
Capital
PPP center.
There is no other option
Thanks for a quick response, chris-errcsdesig.
Based on your statement above, I figured out that your company file’s interface is set to Business view. Because of this, the steps that my colleague provided above can’t be applied.
Worry less, I can guide you with changing this to Accountant view to proceed with the steps above and enable you to link the deposit to the invoice in QuickBooks Online (QBO).
Here’s how:
You’ll want to check out this article for a better understanding of the differences between the two: Switch between Business and Accountant view in QuickBooks Online
That’s it! You can then proceed to the steps outlined by DebSheenD and link the deposit.
Moreover, learn from this article to check when QuickBooks deposits customer payments into your bank account: Find out when QuickBooks Payments deposits customer payments
If you have more concerns about deposits, please don’t hesitate to add a reply. Have a good one!
Still does not work, when I click this ( I am in accountant mode ) all I get is a screen to sync my bank account.
Deleting the deposit and invoice I created was simple, but now I need to create an invoice which shows the deposit made and deposit the payment from qb payments screen. If I do both, I get double deposits.
Thanks for following up with us, @chris-errcsdesig.
Since the steps my colleagues have provided aren't working for you, I recommend contacting our Customer Support Team. This way, one of our agents can review your account in a secure environment and investigate this matter further. You can use the link I've included below to connect with our team.
Don't hesitate to let me know if you have any further questions or concerns. Have a good one!
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