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Jethack
Level 1

Payment Delayed

I tried to make a payment using my bank savings account which has more than enough money to make the payment. After clicking to pay, I got the reply “payment delayed”. I don’t know why this happened or what to do about it. Should I just try again or what?

1 Comment 1
MarkAngeloG
QuickBooks Team

Payment Delayed

Hi there, @Jethack.

 

Payment delays can be a challenging obstacle for businesses. There are many factors to consider as to why your payment to your vendor is delayed. No worries, as I'm here to help you handle these delayed payments. These are the following:

 

Deposit speeds depend on the vendor's account, the product you're using, and the type of payment when using QuickBooks Online Payments. If your vendor is new to QuickBooks Payments, they'll receive their first set of payments within five business days.

 

QuickBooks Payments accounts have this collections-based system or batch payments, which can lead to funds being collected together and placed on hold. In such scenarios, you'd receive an email notification explaining the situation and any actions you need to take.

 

Instead of trying the payment again immediately, it is advisable to check the aforementioned factors and review any received communications. If the issue persists after waiting for a few days, contacting QuickBooks support for further assistance is the best option. This way, they can provide guidance tailored to your specific situation and help ensure that repeated attempts do not exacerbate the issue.

 

Feel free to check out this article for your future guidance: Common questions about QuickBooks Payments deposits in QuickBooks Online.

 

If you have any further questions besides payments being delayed, please don't hesitate to drop a comment. Your diligence in managing your finances is commendable, and we're here to support you every step of the way.

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