I'll share information about payments on hold in QuickBooks Online.
Before we proceed, I would like to clarify if you're referring to a bill payment that is on hold or a customer payment that is not yet showing in your account.
if you are referring to a customer payment that is not deposited yet to your account, please note that bank deposits for credit card payments take 1-2 business days, whereas bank transfers (ACH) take 2-7 business days.
When your bank accepts the transactions, it will determine the deposit date. In this article, you can find additional information: QuickBooks Payments Deposits FAQ.
We aim to finalize the review of new accounts within five business days and to establish your merchant account during that timeframe. This may explain the absence of an email regarding your payment. For further information on this process, please refer to the article: Find out when QuickBooks Payments deposits customer payments.
If you are referring to online bill payment within QuickBooks, please note that the time it takes for deposits to be processed is contingent upon the type of payment. Initially, when utilizing the Bill Pay service, it may take as long as five banking days for your vendor to receive the payment. However, following the completion of five payments, the processing time for subsequent payments will be significantly reduced.
Here is an article you can read to learn more about QuickBooks Bill Pay: Learn about QuickBooks Bill Pay for QuickBooks Online.
Meanwhile, you can track your transactions through the Merchant Service Center:
- Log in to your Merchant Service account.
- Select Transactions.
- If you see Withheld in the METHOD column, meaning the payment is on hold, and we’re reviewing it.
You will receive an email at the address associated with your Merchant Service Center account when a deposit is placed on hold. It is advisable to carefully review the email, as it will outline specific steps to resolve any issues.
Should the payment or deposit remain unprocessed after the specified timeframe, I recommend reaching out to our Merchant Services Support Team. This team serves as the most reliable resource for such matters, as they can request account details. Additionally, they can confirm the payment status and examine the reasons for the delay in depositing the funds into your account.
For your future reference, I have these resources to guide you on the appropriate actions to take when a customer payment is on hold. Additionally, please familiarize yourself with the functioning of QuickBooks Payments deposits:
Don't hesitate to click the Reply button below if you have additional questions about the deposit time of the payments. I'm always here to help. Have a great day.
