Payment Pr

KASt1 · ‎June 05, 2025

I'm using Quickbooks Mac Plus 2024. A customer sent a single payment for a number of invoices and mistakenly overpaid several of those invoices. I entered that initial payment and QB created an unapplied credit. The same customer later sent a single payment for a bunch of other invoices and applied the existing credit to the final amount due. When I try to Receive Payment for that second check, I get the message “Transaction is not in balance. Make sure the amounts in the detail area on the form for this transaction equal the amount at the top of the form.” regardless of whether I check off “Apply Existing Credits” or not — and I cannot save this new entry. What am I doing wrong? Is there a way to correct this so I can enter the most recent payment? TIA

JoesemM · ‎June 05, 2025

We can review the payment amount so you can accurately record the transaction, KASt1.

The error message will appear if the Amount displayed in the upper left corner does not match the payments column. To resolve this, please ensure that the amounts are corrected before saving the payments.

Note that the screenshots provided are for QuickBooks Desktop on Windows, but the process will be the same for QuickBooks Desktop on Mac.

Also, you can generate several reports to track your sales and expenses by using predefined customer, job, and sales reports. For guidance, refer to this link: Customize customer, job, and sales reports in QuickBooks Desktop.

Additionally, I recommend reconciling your accounts to ensure they match your bank and credit card statements. For more details, read this article: Reconcile accounts in QuickBooks for Mac.

Let me know if you have further questions about receiving customer payments or any other concerns in QBDT. I'm always here to assist.

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