I had a serious issue using QuickBooks payment processing. A customer paid for my goods and QB confirmed the payment and deposited the money in my bank account and we have produced the custom product, and suddenly the payment canceled. QuickBooks immediately refunded the money to the client without any authorization from seller withdraw the money and stated it was not their responsibility to protect the seller from this kind of fraud. That means scammers can get the goods and cancel the transaction and get the money and goods and QB support them.
This policy left my business at a significant financial loss and exposed me to potential fraud. Customer support was unable to provide a solution or protection, which was extremely frustrating.
If you’re a small business or selling high-value goods/services, be cautious when using QuickBooks for payments — their current process favors the payer and leaves sellers vulnerable to scams.
