I can explain in detail why your customer payment is under review in QuickBooks Online, visioncontrol1.
The QuickBooks status "Payment in Review" indicates that QuickBooks is reviewing the payment initiated. This status can arise due to inaccurate bank account numbers or issues with direct deposit information. The payment will stay in review status during this period and is expected to be finalized within two business days. For more details, please check this article.: Learn about funds on hold in QuickBooks Payments.
Additionally, holds are triggered when any of the following occurs:
- The amount of payment processing has exceeded the maximum limit allowed on your account.
- A transaction is conducted after several unsuccessful attempts to obtain authorization.
- Some transactions require verification of your business type to ensure compliance with the Intuit Acceptable Use Policy.
- If our systems identify processing patterns that pose a risk to any party involved (including you, your customer, or Intuit), you will receive a notification.
You'll receive an email with the details of the information or documents needed to release the held payment. Kindly check your inbox for instructions on resolving the issue.
You can also contact our Merchant Service support team for further assistance. They can review your account and guide you on addressing the hold.
Furthermore, I'm sharing these resources when processing online payments from your customers for reference:
I'm happy to help again if you have further questions about invoice payments or other concerns.
