Payment you're trying to download can't be matched or recorded.

It was not paid at all. However, we figured it out. Thank you

That's great news, smbrooks. I'm glad you got it figured out. 

Feel free to reach back out here in the Community anytime you need a hand again in the future.

What was your fix? We have 47 E-Invoices that will not match

Hello Jack. It looks like your post is meant for Smbrook. While we await his reply, I'd like to share some common causes and solutions we can tackle together.

If you're experiencing the same issue with Smbrook and see the error message "Please record your merchant payments manually," this usually occurs when the invoice is either partially or fully paid in QuickBooks.

Additionally, this error may show if you attempt to modify an invoice dated on or before the closing date, if there's an incorrect payment method in QuickBooks, or if there are issues related to a "Check" payment method or the Accounts Receivable account.

If your invoice is partially or fully paid, I recommend following my colleague MorganB's suggestions for resolving that specific scenario.

If the invoice you're trying to modify is on or before the closing date, here's how we can fix it:

1. Close Merchant Service Deposits and Log in to the QuickBooks company data file as admin.
2. Go to Edit, select Preferences, then Accounting.
3. Head to the Company Preferences tab, then choose the Set Data/Password. Change the closing date as needed.
4. Click OK twice to save the changes on the closing date and the preferences.
5. Please return to the Merchant Service Deposits and record the payment again.
    

Once you've completed these steps, head back to Preferences. Then, update the closing date to the correct one. Afterward, save your changes.

If your situation matches the other reasons I mentioned above, I recommend checking out this article: Error in Merchant Deposits "A payment you are trying to download can not be matched or recorded".

Furthermore, you can send your customer a statement that provides comprehensive details of their associated invoices, payments, and outstanding balances for future reference. 

Your success in managing invoices is essential for your business. If you have more questions or concerns, let's tackle them together. I want to ensure you have the support necessary to help you move forward.

We had to manually match them. 

We manually matched it.