Good evening, @ClaudeW114.
It's great to see a new face here in the Community. Let me share some information to get you in the right direction to get this problem resolved.
To get the details we need, we'll need the individual with the QuickBooks account to contact us about this invoice problem. From there, we'll be able to help this get this fixed as soon as possible.
You can have them message us through the QuickBooks Community, like you're doing, or they can request a callback within the product.
Have a wonderful day!
