Hi there, akmurray.
I see how important to you to know why your A/R is increasing your bank balance.
Since your A/R report is fine, I recommend reviewing your transactions in the Bank feeds. You might have categorized the A/R transaction instead of matching it up. We can, however, undo the added transactions and match them. Here's how:
- From the Transactions tab, select Bank transactions.
- Go to Categorized and look for the A/R transaction. Then, click the Undo below the Action column.
- Route back to the For review section.
- Click the A/R transaction. Choose Find match.
- If there's one match you'll have the option to click Match and Save. If there are several matches a list will show and select the correct one and Save.
- Once done, click Confirm.
If you see duplicates, follow the steps to learn more about how you can handle your duplicate transactions: How to Void or Delete an Invoice or Other transactions?
Feel free to come back here if you have additional questions about managing your A/R. I'll be willing to help. Keep safe.
