PayPal donations are showing as fees

TBLS Treasurer · ‎October 16, 2025

My organization accepts donations by PayPal, and we transfer them to our bank account periodically. When we do this, we receive the amount net of fees, and I split the payment between the gross amount of the donation as revenue and the fees as expense, so we are properly netting. However, occasionally (yesterday!) the net amount will show as PayPal fees, and I am not able to correct the account.

Has anyone else encountered this, and how have you addressed it?

Thanks so much!

- school board treasurer

jenop2

Thanks for bringing this to our attention, TBLS Treasurer.

Can you tell us what happens when you change the account? Do you still see the Split button? We just want to make sure that we're giving you the most accurate information about this.

Please note that QBO uses the exact transaction details provided by either the Connect to PayPal integration or your financial institution's bank feed.

Having said that, I'd suggest reaching out to your bank or PayPal, depending on how the transactions are downloaded. They can check why the net amounts are now showing as fees and if there are other users having the same experience.

The Community is always here if you need anything else.

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PayPal donations are showing as fees

PayPal donations are showing as fees

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