PayPal donations showing up automatically as "sales receipts" - how to fix?

I appreciate your for providing details of your concern, onadal. I'll share some information to ensure you can classify your transactions QuickBooks Online (QBO) account.

Ensure that your account mapping is set correctly when you're using a PayPal app integration. Check that the Enable suggested categorization is not on if you connected your PayPal as bank feeds to QuickBooks Online.

On the other hand, if you're finding that the rules and settings in QBO are altering the bank transaction information in a way you don't want, the best approach is to deactivate those automated features. To begin, here's how:

1. Go to the Banking tab.
2. Select Rules.
3. Click the drop-down arrow to the rule you want to inactive or disabled.
4. Choose Disable or Delete options.

Also, you don't need to select "Cash goes back to PayPal" when adding or correcting these transactions unless there is a refund or return.

For more details, please refer to this article: Set up bank rules to categorize online banking transactions in QBO.

I'm just a post away if you have any other bank transaction concerns. I'll be around to assist you further.

I am having the same issue. AGAIN. All of a sudden, my expenses are showing as deposits and my deposits (i.e. sales) are showing up as expenses. WHY CAN QBO NOT FIGURE THIS OUT? It's not a PayPal issue, its a QBO issue. Also, I have another PayPal account connected to my QBO (2 PayPal accounts  in total) and the other PayPal account, syncs perfectly fine. So it's not a PayPal issue. Having to check my account balances every day to ensure they are properly debited or credited is a complete waste of time. QBO, I suggest fixing this error or stop falsely advertising that you have the ability to sync with PayPal because you do not, Please let the community know if this is a known issue and if you are actively working on it. I'm not looking for a generic QBO response telling me that its a) a PayPal issue or b) how to manually reconcile or exclude the transactions. Those are not fixes they are band-aids. Please acknowledge the issue and provide a plan forward, that the least you can do for all of the users paying a monthly fee and experiencing this issue. 

I understand the importance of your transaction being correctly mapped when uploaded in QuickBooks since it affects your financial reporting and business operations, dsfsdfds. I can only imagine the confusion and inconvenience this issue may have caused, and I want you to know that addressing it is our top priority. That said, I'll connect you with the appropriate team who can further check this matter.

Given the ongoing nature of this issue, I highly recommend contacting our live support team. Our experts have the necessary tools and expertise to securely access your account and conduct comprehensive diagnostics. By working closely with you, they can provide the best possible solution to this matter.

To contact them, here's how:

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. To get started, navigate to the Assistant tab and input your question or topic. Alternatively, you can go to the Search tab, and type in a keyword or topic to activate the Contact Us button.

Please know that for Plus, Essentials, and Simple Start subscribers, support is available Monday through Friday from 6 AM to 6 PM PT and on Saturday from 6 AM to 3 PM PT. Advanced subscribers can contact support at any time and on any day.

Moreover, here are some articles that you can check if you need help in managing your downloaded bank transactions in QuickBooks:

• Categorize online bank transactions
• Set up bank rules to categorize online banking transactions
• Reconcile an account

I appreciate your patience as we address this concern for you, dsfsdfds. We're committed to providing a swift resolution for this matter. If you have any further questions or need additional assistance, please don't hesitate to reach out to us. We are here to help and support you every step of the way.