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Anon99
Level 1
posted
a week ago
last updated ‎October 13, 2025 12:22 PM

Printed duplicate checks missing

Our company has migrated from QuickBooks Desktop to Online and we have been experiencing issues with our check prints.Our most recent payout was 700 checks and about 50 of them were duplicated. Those 50 duplicate checks even have an assigned check number. We have searched everywhere in Quickbooks Online for history of any of these duplicates, and it shows as if they never existed. We checked reports and audit logs. Everything matches correctly with the amounts. We have verified the amounts with the bank statement as well. Even the original data input of the transactions.We do have a lot of moving parts into this set up, so not sure if it's us or a software issue.

We have the payment amount with addresses and memo notes in a csv that get imported into our add-on (SaasAnt - Mapping Software) that is in QuickBooks Online. They are all set "to be printed".

When the accountant is ready, they pull all the ready to be printed payments and assign the number for the checks. Then they are printed in house.Has anyone had this similar issue or can provide insight?

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1 Comment 1
Jv_D
QuickBooks Team
QuickBooks Team
a week ago

Printed duplicate checks missing

Hello there, Anon99. Let me share some insights regarding duplicate printed checks.

 

Duplicate checks in QuickBooks Online (QBO) after transitioning from QuickBooks Desktop (QBDT) may be caused by issues with CSV imports using SaasAnt or the in-house printing process. Errors can arise from problems with the software, data imports, or check number assignment if not managed carefully.

 

In some cases, there might be differences in how your books appear after switching from QBDT to QBO. You may also notice some transactions, such as checks and invoices, being converted into journal entries.

 

Refer to this article for more information on how and where the transactions are being mapped: Learn how features and data transfer from QuickBooks Desktop to QuickBooks Online.

 

If you still haven't located where the missing checks are being mapped, I recommend reaching out to our contact support team so they can assist you with the issue effectively.

 

Feel free to reply below if you have any additional questions about printing errors. We're ready to help you promptly.

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