Processing fees are not going to the account that I have specified in my Accounts and Settings under Payments. They go to a default account QuickBooks Payments Fees.

Hello, zane-zaneshepher.

I understand how important it is for you to allocate the processing fee to the correct account. Based on how you've set it up, the processing fee should automatically be posted to the appropriate account.

You're on the right track by going to Account and settings and selecting the specific account. The software's unexpected behavior requires further investigation. I recommend getting in touch with our QuickBooks Payment Support team. They have the resources to access your account and open a ticket to figure out what's going on.

Here's how:

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. Enter a brief description of your concern.
4. Click Talk to a human, then Contact Us.
5. Choose a way to connect either Start a chat or Get a callback.

You can also visit this link to get their phone number: Contact Payments or Point of Sale Support.

I've added this article for more information on how the payments deposit work in QuickBooks for your reference: Common questions about payments deposits in QuickBooks Online.

If payments have defaulted to the Undeposited funds, you'll need to create a bank deposit that includes the processing fee. Refer to this resource for the detailed steps: Record and make bank deposits in QuickBooks Online.

Let me know if you need anything else. I'll be around to help you.

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@Giovann_G wrote:

Hello, zane-zaneshepher.

 

I understand how important it is for you to allocate the processing fee to the correct account. Based on how you've set it up, the processing fee should automatically be posted to the appropriate account.

 

You're on the right track by going to Account and settings and selecting the specific account. The software's unexpected behavior requires further investigation. I recommend getting in touch with our QuickBooks Payment Support team. They have the resources to access your account and open a ticket to figure out what's going on.

 

Here's how:

 

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. Enter a brief description of your concern.
4. Click Talk to a human, then Contact Us.
5. Choose a way to connect either Start a chat or Get a callback.

 

You can also visit this link to get their phone number: Contact Payments or Point of Sale Support.

 

I've added this article for more information on how the payments deposit work in QuickBooks for your reference: Common questions about payments deposits in QuickBooks Online.

 

If payments have defaulted to the Undeposited funds, you'll need to create a bank deposit that includes the processing fee. Refer to this resource for the detailed steps: Record and make bank deposits in QuickBooks Online. CFA Home

 

Let me know if you need anything else. I'll be around to help you.

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