Proper way to issue CC Rfd

The steps that you've taken in issuing a refund to a credit card are correct, @GLEquip. Allow me to provide information about this matter.

When processing a credit card refunds, there are a few requirements to consider. Among these are:

• Credit card refunds can only go back to the original card used for the purchase. You may need to contact your customer to get this info.
• You can refund up to the amount of the original sale, but not more.
• You can only issue credit card refunds within 6 months of the sale.

Check out this article for more details: Void or refund customer payments in QuickBooks Desktop.

Feel free to comment below for any follow-up questions about customer payments and invoices. I'll always do my best to assist you. Stay safe.

The issue wasn’t the amount was more, it was the difference between the credit & new purchase, but it wouldn’t allow me to go further in actually processing the refund to the card. It kept giving me an error. Is there an issue with visa debit cards? 

The issue wasn’t with QB, but the processing of the visa debit card. It says I can’t swipe (or insert) in the go-payment puck, so I manually enter the card info and it still wouldn’t process. Kept giving me an error about the amount, but I didn’t have a way of changing it, etc. 

Thank you for your prompt response on this thread, @GLEquip. Let me share more information about refunds.

Upon checking our end, we didn't receive any reported issues about VISA debit cards. Before we continue, may I ask if you are reimbursing the same debit card that your customer used to purchase the item? As my colleague mentioned, the refunds will only go back to the original card.

Furthermore, the amount displayed in the Issue a refund window is read-only. You'll have to go back to the Credit Memo window to adjust the amounts. Furthermore, make sure to use the same product or service item when issuing the refund.

If you've already done this and verified that it's the same card used for the purchase, I suggest contacting our support, as they can securely pull up your account and investigate this further. You can dial our number or contact us through this link: Contact Payments Support.

To manually refund the credit card payment, follow these steps:

1. Select + New, then select Refund receipt.
2. From the Customer, select the customer you want to refund.
3. Fill out the fields with the same info on the original sale.
   • To issue a refund to their credit card. Select a Credit card from the Payment method dropdown.
   • To issue a refund to their bank account, then select Direct Debit from the Payment method dropdown.
   • Note: If you don't have the Direct Debit in the Payment method dropdown, select + Add new, then select Save.
4. From the Refund from dropdown, choose the account the refund is coming from.
5. Select Save and Close.

Refund a credit card payment for a paid invoice, receive payment or sales receipt.

1. Go to Bookkeeping.
2. Select Transactions, then select the All Sales tab.
3. Select the sales receipt, invoice, or payment you want to apply for a refund.
4. In the footer, select More, then select Refund.
5. Review the transaction info, then select Save and Close.

Moreover, if you want to learn about refunds for payment processed twice, refer to this article: Fix a credit card payment processed twice in QuickBooks Online.

Keep me posted if you still have questions about refunds. Have a great day, and take care.