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Quickee
Level 1

QB Enterprise: Refunding already settled customer credit card payment

I have customer invoiced, $12,000.  He already paid $3,600 (30% initial, 70% bal. on delivery) with credit card through Merchant Services (Intuit Payment) and is already settled.  One week later, contract is revised and SAME INVOICE is now REVISED to $15,000.

 

How will I process the $3,600 refund without creating Credit Memo?  He is going to pay in the near future with DIFFERENT credit card for $4,500 (30% of revised invoice)?  In my QB Enterprise, giving refund option in the receive payment page (editing receive payment) shows up ONLY if payment(s) result in NEGATIVE customer balance.  QB Enterprise doesn't have +icon and the Edit pull-down menu only has VOID and DELETE.

 

Thanks in advance.

Solved
Best answer August 14, 2020

Best Answers
ReymondO
QuickBooks Team

QB Enterprise: Refunding already settled customer credit card payment

I'll help with this concern so that you can record your customer's payment properly in QuickBooks, @Quickee.

 

Before we start, I just wanted to clarify about +icon that you're referring to.

 

If you're talking about the +New icon that you can see in QuickBooks Online, therefore, this isn't available in QuickBooks Desktop. This is the reason why you're unable to see it. 

 

To address your concern, we can create a check to refund your customer. Then, delete the invoice and recreate it with the correct amount. This way, we can make sure your transaction reports are accurate.

 

Here's how you can create a check:

 

  1. Go to the Banking menu, and select Write Checks.
  2. Select the bank account in the BANK ACCOUNT drop-down list.
  3. Enter the rest of the information and select Save & Close.

 

Once done, you can now delete the invoice and recreate it

 

Also, you can check out this article to know the different ways of tracking your customer's transactions in QuickBooks Desktop: Get started with customer transaction workflows in QuickBooks Desktop.

 

Please let me know if there's anything else I can do to be of assistance. Have a great weekend!

View solution in original post

2 Comments
ReymondO
QuickBooks Team

QB Enterprise: Refunding already settled customer credit card payment

I'll help with this concern so that you can record your customer's payment properly in QuickBooks, @Quickee.

 

Before we start, I just wanted to clarify about +icon that you're referring to.

 

If you're talking about the +New icon that you can see in QuickBooks Online, therefore, this isn't available in QuickBooks Desktop. This is the reason why you're unable to see it. 

 

To address your concern, we can create a check to refund your customer. Then, delete the invoice and recreate it with the correct amount. This way, we can make sure your transaction reports are accurate.

 

Here's how you can create a check:

 

  1. Go to the Banking menu, and select Write Checks.
  2. Select the bank account in the BANK ACCOUNT drop-down list.
  3. Enter the rest of the information and select Save & Close.

 

Once done, you can now delete the invoice and recreate it

 

Also, you can check out this article to know the different ways of tracking your customer's transactions in QuickBooks Desktop: Get started with customer transaction workflows in QuickBooks Desktop.

 

Please let me know if there's anything else I can do to be of assistance. Have a great weekend!

View solution in original post

Quickee
Level 1

QB Enterprise: Refunding already settled customer credit card payment

Thanks, RaymondO.  

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