While attempting to evaluate the Bill Pay product vs 3rd party solutions, have a few unanswered questions after discussing with QBO support and reviewing the resources:
1. If we have a vendor's bank details for ACH entered into QBO, but the vendor is NOT in the QB Vendor Network, does the vendor still get badgered to sign up to the network? If yes, we are not likely to use this service.
2. The premium plan includes 40 payments, and the service now allows for multiple bills to be paid within a single payment. So if we schedule a payment to vendor X for 15 bills, does that count as one payment or 15 payments in the premium plan?
3. Support says there's a 20 bill limit per payment, at least in terms of number of bills that can be listed in remittance detail. Is this true? Is that limit the same for both ACH and checks?
4. If #3 is true, does QBO warn or prevent you from mistakenly paying 21 bills? We don't want to send incomplete remittance details.
5. Support said that, initially we will not be permitted to include multiple bills from a singular vendor in one payment. They said that we will have to pay each bill separately for a time first, to establish some kind of track record. Why, and what???? I haven't seen any documentation or verbiage that backs that claim up.
6. Support assures me that remittance emails will be sent from our business domain name. Yet when I saw a video of the emailed notice, it is written as if the sender address used a generic QB domain name. What is the sender's domain?
7. I'm told the Bill Pay product is related the the Payments (merchant account) product. We have the Payments account already, and if you did too, did it seem to impact positively or negatively the setup process?
