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numm155
Level 1

qbo - intuit payment systems - customer payment bounced after being deposited.

A Customer's Payment bounced through the intuit merchant services.  I cannot just delete the payment because it was already deposited.  What is the right way to manage the existing customer payment i have on the books.  If i apply it to the invoice, it looks paid, if I make a new invoice it will double up revenue.  not sure what to do here.

 

I know I will be getting a credit back from Intuit, and the new payments will be forthcoming.  I could make a journal entry to balance out (back out) the doubled up revenue, but suggestions on best practice would be helpful.  TIA.

2 Comments
Kingasaph1
Level 1

qbo - intuit payment systems - customer payment bounced after being deposited.

I need help. Getting my money. My account was on hold because the address needed to be verified. I submitted my info and i didn't hear anything after.

JasroV
QuickBooks Team

qbo - intuit payment systems - customer payment bounced after being deposited.

I appreciate your time for bringing this concern to me, @numm155, @Kingasaph1.

 

Let me route you to our dedicated team that best handles this kind of situation. I recommend contacting our Merchant Support team

 

There, they can securely check your account and investigate the reason for your customer payment to bounce, @numm155. They can also check and verify the status if your account, @Kingasaph1.

 

Nonetheless, I've added this article that you can for future reference. This guides you through the steps by steps process in reconciling your accounts:Reconcile an account in QuickBooks Online.

 

You're always welcome to post on the Community page anytime you need help with QuickBooks. I'll be around to look it up. Keep safe!

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