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GBTH
Level 2

QBO Unapplied Cash Payments marked Paid but not in register

I have Unapplied Cash Payments. Some have an invoice marked Paid in the customer, but they are not in the bank register. 

1) How can I get it to show in the register, as ?

2) What if the register has already been reconciled for that month?

3 Comments 3
DivinaMercy_N
QuickBooks Team

QBO Unapplied Cash Payments marked Paid but not in register

The Community has got your back, @GBTH.

 

Unapplied cash payments are payments that were not applied to any invoices. This is also a result of an advance payment made and is recorded in the system before creating any invoices. To fix this, the following are the steps you can perform.

 

To start, let's run the Open Invoices report:

  1. Navigate to the Reports menu.
  2. From the Find report by name field, enter Open Invoices.
  3. Set the reporting period, then select Run report.
  4. In the Transaction Type column, look for a transaction listed as a Payment.
  5. If that Payment transaction matches an open invoice, click the Payment date to open.
  6. Under Outstanding Transactions, check the open invoice.
  7. Hit Save and close.

 

If you don’t see a matching open invoice, please follow Step 3 of this article: Unapplied cash payment income.

 

For additional reference, please open this link:  What's Unapplied Cash Payment?

 

Here's a helpful page where you can browse articles that can guide you with your QuickBooks tasks. To get started head to our QBO Help articles at this link. 

 

 

Let me know how this goes and leave a reply below if you need further assistance in handling your invoice payments in QuickBooks. I'm always here to help. Have a good one. 

GBTH
Level 2

QBO Unapplied Cash Payments marked Paid but not in register

I've read this answer before, but it doesn't address my situation,

 

There is an invoice, but it is marked Paid. And the relevant months have been reconciled (even though this deposit is not in the register!) 

 

 

Maybelle_S
QuickBooks Team

QBO Unapplied Cash Payments marked Paid but not in register

Thanks for coming back to us, @GBTH.

 

Usually, this error occurs when the transaction does not link to the correct bank account. To fix this, we can open the invoice and check to make sure it was linked to the proper bank account. Also, review the date on the Invoice window to make sure you used the correct date and not some date later than the end date of your bank statement.

 

I've added these links for future reference:

Drop a comment below if you have other questions. I'm more than happy to help.

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