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Hello, @dreischip. I'd be delighted to assist you in handling invoices in QuickBooks Online.
You can opt to void those invoices if you want to remove the amount that has already been spent. When voided, we assure you that you’ll still have a record of this transaction that won’t affect any of your account balances or reports.
Once you’ve decided to void your invoices, here’s how you can do it:
- From the Sales menu, go to Invoices.
- Choose the invoice you’ll want to void.
- In the Action column, select the drop-down icon.
- Click View/Edit to open the transaction and click More in the footer.
- Then select Void then click Yes to confirm.
If the invoice you’ve spent won’t be paid, you can write them off and record them as a bad debt.
However, I encourage you to consult your accountant about the best process to handle these amounts.
When everything is set, you might want to utilize this article to help you manage your customers' payments: Record invoice payments in QuickBooks Online.
If you have any further concerns about sales transactions in QBO, please know that you can always tag my name. I'm here to help you in any way I can. Keep safe always.
