Thanks for dropping your concern here in the thread, @Morrison618. Here are some insights regarding your concern.
First, may I ask if you received an error message when you said that QuickBooks credit card payments did not go through? You may attach screenshots so we can get a clear picture of your current situation and supply the needed assistance to resolve this.
On the other hand, credit card transactions sometimes fail due to common issues such as authorization problems. It can occur when the entered information does not match or when the payment amount exceeds the limit set by the bank. Here are some steps you can take to resolve it.
Check if you enter the credit card information correctly.
- Verify if the credit card number and verification code are correct.
- Avoid special characters or spaces in the credit card number or other data fields.
- Use the customer's address from the US USPS website.
Processing business credit cards.
Some business credit cards may require specific commercial codes for processing transactions. If your customers use special codes, you can update your industry type in the Merchant Service Center to allow processing.
- Sign in to the Merchant Service Center.
- On the homepage, select Account - Account Profile.
- In the Account Holder/Business Information section, choose Edit.
- Enter the last four digits of your business Tax ID number or SSN and select Submit.
- Select and change your Industry Type.
- Select a Reason for this account change. Then select Submit.
Moreover, to know more about handling unsuccessful payments, you can click this link: Fix customer's declined credit card payments.
Check out the article for further steps to fix mistakes on your bank or credit card statement.
Reply to this post for more questions about credit card payments in QBO. I'm here to assist. Keep safe!
