Quickbooks Bill Pay by Bill.com Not Working

Another option, signup for a Melio account for free to integrate with QBO.

https://affiliates.meliopayments.com/quickbooks

Hello, Kelley.

Thank you for bringing this issue to our attention. I understand how important it is to get Bill Pay set up smoothly through Bill.com. I'm here to assist you.

As of now, there are no open cases reported regarding the specific issue you're facing. However, I'm committed to helping you resolve this matter. To start, let's try a few troubleshooting steps. It can be due to outdated or corrupt cache files in your web browser. These files are stored to help websites load faster when you revisit them. Clearing them will do the trick.

First, let's try accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:
 

• Chrome: Ctrl + Shift + N
• Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N

If it works, you may have accumulated too much historical data in your browser. I'd recommend clearing its cache so you can access QuickBooks with a clean slate. You can also use a different supported browser.

If you're still getting the same error message, I recommend contacting our Customer Care Support team. They have the expertise to investigate this further and provide specific assistance tailored to your situation. Here's how you can contact them:

Here's how to reach them:

1. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
2. Select Talk to a Human.
3. Enter a short description of your concern and press Enter.
4. Click I still need a human.
5. Select Contact Us to connect with our live support.
6. Choose Get a callback.
   

For future reference, here’s a guide that contains details on how to manage your bill and process payments directly from QuickBooks using the service: QuickBooks Bill Pay explained: How it works, benefits, and setup.

Please don't hesitate to let me know if you have any further questions or concerns about the setup. We're here to assist you every step of the way.

I have opened case 3780593 regarding this issue around 8/16.  When I spoke to someone on 8/18 they stated it is being worked on and no timeframe for resolution is available.  My question is why aren't the changes being rolled back?!

We are unable to pay our vendors since last week.  4 days of not being able to pay vendors is totally unacceptable

Since 8/11, I am forwarded to Bill.com from "Pay Bills" in QBO, and I am asked to change my password.   Since Bill.com had been synched with QBO, I assume that my QBO password is the same as my current Bill.com password.    However, Bill.com does not recognize my QBO password and no one at Bill.com is able to help.   

This is causing our company enormous problems!   

What I had to do was disconnect Bill.com from QBO, then choose forget password in Bill.com.  Once that was done reconnect Bill.com to QBO.  Now I am able to pay my vendors through Bill.com, but still not QBO

I understand how challenging it can be when you're unable to pay your bills in QuickBooks Online, tombirch and Rpeace122.

The steps you've performed to resolve the password issue are helpful, Rpeace122. I suggest following the steps shared to fix the login problem, tombirch.

Then, I recommend contacting our QuickBooks Support Team. They have tools to access your account and investigate why Bill.com isn't working in QuickBooks. It'll also allow them to submit a ticket to our engineering team to alert them about the issue if necessary.

Here's how:

1. Go to the Help (?) icon at the top.
2. On the Assistant tab, click Talk to a human.
3. Enter your concern in the Type something field, then click the Send icon.
4. Click on I still need a human.
5. Select Get help from a human.
6. You can either select Chat with us or Have us call you.

Additionally, you can apply vendor credits using Bill pay . Doing so helps you maintain accurate financial records by properly accounting for any refunds owed to your business by vendors. 

Our main goal is to ensure you can continue with your tasks seamlessly. Please keep us posted if you need assistance managing your expense transactions. We're always here to help you out.

I spoke to QuickBooks Support Team today and they could not assist at all.  I received the same message that Bill.com support told me.  Basically write a paper check until this is resolved.  This is TOTALLY UNACCEPTABLE.  How can Quickbooks or Bill.com not allow clients to pay vendors for over a week.  It feels to me that Bill.com is treating QBO clients like a second class citizen and QBO is not supporting us.  This should be escalated to a Priority 1/critical issue and should have been fixed by now.  The changes should have been rolled back once it became an issue or remediated.  

Was no testing done by QBO before they allowed Bill.com to roll this out???!!!

Again no support from QBO!

It may be time to move on....

@Rpeace122 

Use another app as I mentioned earlier for the time being.