10/12/2022
Dispute Response Due by November 1st, 2022
Hello Greg Merriam,
One of your customers disputed a payment, so their card issuer reversed it. We know that disputes (also called chargebacks) can be painful. That’s why we’re here to help.
Dispute Response Due by November 1st, 2022
Transaction# MQ0121972289
Card Holder James Lloyd, 1652 Provincial Dr, Leland, NC 28451
CC# 5773 Mastercard
Amount $769.93
Fee $ 25.71
Date Stamp 9/23/2022 07:17 Am
I do not know the case number but with this information you should be able to locate it.
Mr Lloyd, had contacted me about an Antelope Hunt in Colorado on one of my Hunt providers ranches.
Mr Lloyd completed a contract, See Attached.
Mr Lloyd had contacted Greg Merriam (ME) numerous tim4es, with questions and the Hunt providers contact information.
Mr Merriam had even sent him an Email with it for his reference. Mr Merriam asked him to call the Hunt provider and sync up with him. He never did so prior to him hunt date.
I advised him to call the outfitter when he gets to Craig Colorado for his hunt so the Hunt Provider would know he was in town ready to do his scheduled hunt. (See Email.)
As it turned out when he got to his reserved Hotel room, that he reserved, he never called the Hunt provider to let him know that he was in town for his hunt. Therefore no one even knew he was in town. After approximately 2 days he went home.
When he threatened the Chargeback, he advised Greg Merriam, the reason he did not call the hunt provider as directed to do so, when at his hotel room in Craig Colorado was because he forgot to bring the contact information with him to make contact.
The Standard procedure we always use is to have the Hunter call the Hunt provider when he is booked to sync everything, Mr Lloyd, did not do that even though he was advised to many times.
Additionally the Hunter must call the Hunt Provider when he is at his motel so the Hunt Provider is aware he is there and again they could sync and do the hunt. Mr Lloyd did not do that either.
Mr Lloyd did not meet his obligation as to call the Hunt Provider prior to the hunt or when he arrive at his room, as he explained he forgot the contact information at home.
This is obviously the fault of him doing what he was told over and over and never making contact with his Hunt Provider.
In addition the contract Agreement My Lloyd agreed to, then he had broken several items.
#3, #4, #7, #8, #17, #22
Please contact me if you need anything else.
Greg Merriam
Legal Department Manager
Discounted Hunting Adventures llc
[email address removed]
