Hi QuickBooks team,
I’m hoping someone from QuickBooks or a moderator can help escalate this issue, because I’ve hit a dead end and it’s incredibly frustrating.
I have a QBO Online account that I started about a year ago with an LLC. At the time, I was originally denied QuickBooks Checking, so I opened a business account with Chase, despite my strong preference for using QuickBooks Checking. After going through the process of getting Chase connected and set up with QBO, I was eventually approved for QB Checking — so I canceled the Chase account and went through the hassle of switching everything over.
Since then, QuickBooks Checking has worked great.
Earlier this week, I started a second business within the same QBO account — a nonprofit organization I’m launching — and applied for a new QB Checking account. I was denied again.
Before I go through the hassle of opening yet another external bank account, I want to make absolutely sure that this denial is final and there is truly no path forward for QuickBooks Checking.
I spent over an hour on the phone with QBO support yesterday and was transferred between six different teams. Eventually, I was told:
“It doesn’t say why you were denied, so we can’t help, and you can’t reapply. But you can try calling Green Dot Bank to ask.”
I was given Green Dot’s support number, but you can’t get past their automated phone system unless you have a card number (which I don’t have yet for this new account) or a social security number that’s recognized. I tried using the card from my original QB Checking account, but it wasn’t recognized — which I’ve seen others report as a known issue. I also tried entering my SSN, but it didn’t work either.
All I want to do is get QB Checking approved for my new nonprofit so I can open the account and proceed with applying for tax-exempt status.
This feels like a black hole. I’m willing to verify anything needed. I just need a human being with the ability to look deeper into this. Please, can someone help me move forward?
