Quickbooks Desktop subscription

Dixie4 · ‎February 08, 2023

I had a subscription for the Quickbooks Desktop, because I had a problem with taxes in December and my checking was low I spoke to someone who said I could delay the subscription and pay a little latter. I thought I had altered the pay date and it was delayed. Two days after the money was taken from my account I got an email stating that it was taken out and I did not have enough to cover it. I know this is all my problem but someone in Intuit told me it could be delayed and I believed them. I called support and was upset. I asked for a refund and he told me the money would be returned in 5-6 days which did not help me but okay I could pay a latter. While checking my account I saw it was Canceled. I then found I out my old Quickbooks would not work if I did that. If I resubscribed when I found out my program would not work I would have another $900 taken from an account that did not have any money in it. Late fees will follow. The support people are the bottom on of the ladder. It is not their fault in this mix up. They did not have the knowledge they needed. It did not help that I was angry and had to recall and give all the that information to prove who I am multiple times. The struggle to get any information that is accurate is troublesome. I don't know if I will be able to work in the office until the refund goes through. If I do not get correct information and I loose work time Intuit does not make it easy to get the right info.

Fiat Lux - ASIA · ‎February 08, 2023

I spoke to someone who said I could delay the subscription

I think this information is invalid. As I know, there is no policy to delay license renewal as we find in the insurance industry. When you cancel your subscription and request a refund, you must purchase a new license later. Which QB Desktop year version did you use?

DHeraV · ‎February 08, 2023

This is not the kind of service we want you to experience, @Dixie4.

I know how important it is to get this issue resolved to get you back to business as soon as possible. However, since the Community team doesn't have the tool to access your account for security purposes, I suggest contacting our QuickBooks Desktop Support Experts again. They have the tool to review your account and can give you an accurate response concerning your subscription.

Here's how:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help/Contact Us.
3. Click Contact Us.
4. Give a brief description of your issue, then select Continue.
5. Sign in to your Intuit account and select Continue and then Continue with my account.

If you don't already have an account, make sure to Create a new account.

6. We'll email you a single-use code. Enter your code and select Continue.

If you have more than one account, select the account you want to use and then Continue.

7. Select to chat with us or Have us call you.

For detailed information, kindly visit: Contact QuickBooks Desktop support.

I'll also share this link where you can search for articles that can guide you in managing your company file: QuickBooks Desktop Help Articles.

I'm looking forward to getting this resolved. Feel free to leave a reply if you require further assistance with your QuickBooks subscription. The Community team always has your back. Keep safe.

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