Quickbooks for Mac 2023 crashing when creating statements

How big is your file size? Try creating a backup file and restore it with a new name.

Hello there, @salesAPS. I got here a set of steps that will help you prevent your QuickBooks Desktop (QBDT) for Mac from crashing when creating statements.

Let's first restart your computer to give it a fresh start. Once done, ensure that your QBDT for Mac program is updated to the latest release. This helps you keep the newest components and bug fixes. 

When finished, create a statement and verify if the program will crash again. If the same thing happens, let's run the Verify utility to determine if there’s any data that needs fixing. If you found one, we can fix it using the Rebuild tool. Here's how:

1. Navigate to the File menu and select Utilities.
2. Next, select Verify Data. 
3. If a problem is detected, go back to the File menu, and select Utilities.
4. Then, click Rebuild Data.
5. Run Verify Data again.
6. If it still detects a problem, restore a backup.

However, if this does not work, let's now run your computer in Safe Boot mode to figure out if there’s a conflict between QBDT and something installed on your computer. Let me guide you on how:

1. Shut down your computer.
2. Next, press the Power button, then press and hold the Shift key on your keyboard until you see your Desktop.
3. Then, open the QBDT and perform the same task you were trying to complete before it crashes.
4. Return to normal mode by restarting your computer without pressing anything.
5. If the issue persists in normal mode, contact an IT professional.

If you still experience the same thing, you can follow Solutions 5 to 6 of this article: Troubleshoot Crash Catcher.

Once everything is fine, you're ready to create, print, and email statements. 

I also added this helpful resource that you can use as a guide in case you need to process customer payments online: Turn on online payments in QuickBooks Desktop for Mac.

I'll be here ready to lend a hand if you have other concerns accessing your QBDT Mac program. Please don't hesitate to leave a reply below. Stay safe.

I'm having a similar problem in Quickbooks for Mac 2022 R11.1. I wonder if it's related. It only occurs when I have "Allow Online Payments" checked in the create statement dialog box. If I don't create an online-payable statement, the application does not crash. Does your situation/bug depend on whether the statement is payable online or not? 

Hi there, @jluros.

I appreciate you for joining this thread and letting us know about your experience in creating statements in QuickBooks Desktop (QBDT) for Mac. This helps me examine the strange behavior when creating statements.

To sort out this matter, we can perform certain troubleshooting steps the same as my colleague suggested above. These fixes verify and correct your company file's most typical data errors. Please make sure your QuickBooks Desktop is up to date as well.

Here’s how you can verify your company data:

1. From the File menu, click Utilities.
2. Select Verify Data, then click OK to close all windows.

Once verified, let’s proceed to rebuild your company file data to start fixing any errors or data damage:

1. Go to the File menu and select Utilities.
2. Click the Rebuild Data and select OK to close all windows.
3. QuickBooks will ask you to back up your company before rebuilding it, then you can click OK. If you don’t want to do a backup, select Cancel to continue.
4. After the rebuild process, select OK.

I also added this article for complete guidelines: Verify and rebuild data in QuickBooks Desktop for Mac.

If the same thing happens, I recommend contacting our Technical Support Team. Doing so will give our phone support to examine your company file and determine the leading cause of the issue. Also, they have the necessary tools to initiate an investigation while maintaining your privacy. Please refer to the steps below to get in touch with them:

1. Go to this website: https://quickbooks.intuit.com/learn-support/en-us/contact
2. Select QuickBooks Desktop Mac in the product section.
3. Choose an Edition from the dropdown.
4. Type in your concerns in the designated section, and click Continue to proceed.
5. From the options, select either Chat with us to start a conversation or Receive a Callback to get a spot in line and call you back.

Let me know if you have further concerns about creating statements or any QuickBooks-related matters. The Community always has your back. Stay safe!

@jluros 

Run the Verify/Rebuild Data utility. Did you encounter any error message?

Of course I tried the verify data functionality before I posted here. That’s the first thing I did. I’m almost positive this is a bug in QB 2022 R11.1, not an issue in my company file. This issue doesn’t occur in R10.3.

Are you able to generate an online payable statement without the application crashing on 2022 R11.1?

@jasonluros 

Install the trial version of QB Desktop 2023. Did you encounter the same problem?

I can see how hard you tried here. No worries, I'll make it up to you to ensure you never have to deal with this again, jasonluros.

We appreciate you for performing the steps provided by my colleague. To better isolate the issue, Run your computer in Safe Boot mode. This will help determine if there's a conflict between QuickBooks and something installed on your computer. Here's how: 

1. Shut down your computer.
2. Press the Power button, then press and hold the Shif key on your keyboard until you see your Desktop.
3. Open the desktop program and create a statement before the Crash Catcher appears.
4. Note: If you’re unable to reproduce the problem, this might indicate a conflict between QuickBooks and something installed on your computer.
5. Return to normal mode by restarting your computer without pressing anything.
6. If the issue persists in normal mode, contact an IT professional.

If your QuickBooks continues to quit or stop working, I recommend following the solution in this article: Troubleshoot Crash Catcher. Then perform Solutions 5. up to 6.

Once everything is fine, you can start creating and emailing statements to your customers. I also added a link that will aid users on how to manage billing statements, handle undercharges or overcharges, and apply a discount to name a few: Billing statement hub in QuickBooks Desktop for Mac. 

If the same thing happens, please reach out to our Technical Support Team. They'll investigate what's causing this issue in your software. Here's how: 

1. Go to this website: https://quickbooks.intuit.com/learn-support/en-us/contact
2. Select QuickBooks Desktop Mac in the product section.
3. Choose an Edition from the dropdown.
4. Type in your concerns in the designated section, and click Continue to proceed.
5. From the options, select either Chat with us to start a conversation or Receive a Callback to get a spot in line and call you back.

In addition, you can also utilize the QuickBooks Desktop Mac Plus User’s Guide for future use. It contains instructions on how to handle any accounting activities in your company file.

Reach out to me again if you have additional questions about creating statements. I'll get back to help you the best that I can. 

I installed the trial version of QB 2023 (22.0.5.734 R6.2) as you suggested, and the same thing happened. The application crashed when I generated a payable statement. It does generate the statement and the email, but when it updates the QB application after that completes, it immediately crashes.

It may be the rootcause is on QB Payment.

@IntuitBrooks 

Need your insight on this issue.

Possibly, it may be something that the QB Payments system is passing back to the QB Desktop application. However, this doesn't cause a crash in QB 2022 R10.3 with the same Company file

We appreciate you for joining us here in the thread, @jluros. We know how important to process payments without encountering problems. Let me route you to the support that can help you with this.

Thank you for following my colleagues suggestion above on resolving this. Since you're still experiencing the same issue, I recommend reaching out to payments support. They have the necessary expertise tools that can help you in fixing this issue. Visit this link to contact payments support and click QuickBooks Desktop with Payments, it will route you to the further steps on reaching them. 

Moreover, scan this article as your guidance on processing customer payments online: Turn on online payments in QuickBooks Desktop for Mac. 

For more questions about handling payments inside QBDT, reply to this thread. I'm always here to help you. Keep safe.

There's a known failure when emailing statements in the 2023 version.  We have a fix and will release it in a slipstream as soon as possible.