I switched my client to QBO with Elite QuickBooks bill pay in August. They are a fairly large non-profit with a good amount of a/p. Here is my problem. They deduct the money for the bills that I pay from my account when I pay it. When a vendor doesn't receive payment, I have no path to see if the check cleared the bank. I have called QuickBooks and talked to 2 reps yesterday and 1 (for over 2 hours today) and they keep telling me that can't tell if the check cleared. This would be a 2 minute issue if we were still on Avid or I cut the check myself.
Here are the different things I have been told regarding finding out if a payment cleared:
1. most commonly that they don't have this information, all they have is the expected deliver date and they can't help me.
2. I called w/ 3 checks today. They were unable to find 2 of the 3. Voided one, which I still can't reissue until possibly tomorrow. Told me that after 2 hours they could have 3rd level tech support look at it, only if I continued to stay on line.
3. That they can't answer if I unless I am the admin. Good luck getting a CEO to be on hold with for 2 hours to answer a simple a/p question. Then that they can answer if I have her info, dob, etc.
It is apparent that nobody up to level 3 really understands how the back end works or connects to the a/p side. I just moved my client from Avid in August and may honestly need to backtrack because simple information is not available.
I am rethinking making QBO the standnard for my clients and looking for other ideas if you have them.
Please let me know how you navigated the issue of cleared transactions/canceled checks.
I am embarrassed to tell my client & vendors that a simple thing like this can't be done in QuickBooks bill pay..
