Quickbooks payment

I understand how important it is to ensure your payments are received on time, especially when using QuickBooks Payments, @YANG2. I'll share more information to clarify the process.
 

If the payment was made via credit card, it typically takes 1-2 business days to reach your bank. On the other hand, bank transfer (ACH) payments can take 2-7 business days to process. These time frames may vary based on factors such as the transaction type, the customer’s bank, or bank holidays, which could cause slight delays.
 

To get specific confirmation about this transaction, I recommend asking your seller to contact our Merchant Service Center directly. The Merchant Service team specializes in reviewing transactions and can provide the exact status, including whether the payment has been processed or if additional factors are causing delays.

Feel free to add your comments below if you have further questions or concerns. 

Thank you for your prompt response.

We are the buyer, so we are inquiring with QuickBooks to confirm whether the purchase was successfully completed.

If it’s difficult for you to verify this, please let us know another email address or website where we can check the transaction.

Thank you for your prompt response.

We are the buyer, so we are inquiring with QuickBooks to confirm whether the purchase was successfully completed.

If it’s difficult for you to verify this, please let us know another email address or website where we can check the transaction.

Hi @YANG2,

We highly recommend that you reverify your payment with your seller, as they can confirm it on their end. They have access to the Merchant Service Center through their Merchant account. Just ensure that they have all the correct transaction details for it.

You can also request your seller to contact our Live Support team for QuickBooks Payments if your payment takes longer than usual to be received by your seller. Our Payments team can look into this matter and provide details about its status.

Here’s an article on how to reach out to them: Get help with QuickBooks products and services.

The Community is always open, so feel free to reach out if you need further assistance in the future.

Thank you for your quick response.

Is there any way for the buyer to contact support directly, instead of the seller?

Thank you for your quick response.

Is there any way for the buyer to contact support directly, instead of the seller?

Hello there, Yang2.
 

Thank you for following up. I understand how important it is to confirm that your payment was received. Since the transaction is associated with the seller's Merchant Services account, only the seller can directly contact QuickBooks Payment Support to review the transaction details. This policy is in place to ensure the safety and privacy of financial information.
 

I recommend sharing the payment details with the seller so they can follow up with QuickBooks Payments support to confirm the payment status. Please note that payments sometimes take 1-2 business days to fully settle for credit cards or up to 7 days for ACH transfers.
 

Please don't hesitate to reach out again if you need assistance with anything else.