Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Connect with and learn from others in the QuickBooks Community.
Join nowWhen a customer pays their invoice online, I receive an email from 'Quickbooks Payments'. In that email there is a box that says 'customers name' that displays the customers name. There's a separate box that says 'customers email' that displays the customers email address. However, now the customers email address is being displayed in both boxes and the customers name isn't being displayed anywhere. Please see attached picture for details.
What do I do to have the email show the customers name again?
Hi there, jes_mpnet.
There's an open investigation about the Customer name field on the Payment Notification email reflecting the email address, instead of name.
I recommend contacting our QuickBooks Desktop Live Team so they can add your account to the investigation. That way, you'll receive updates once fixed.
Here's how to get in touch with them.
On the other hand, you can now record the invoice payment in QuickBooks Desktop. Also, to help you organize your cash flow, and track sales, receivables, and profitability more accurately, you'll want to follow the workflow. Check out this article as your guide: Get started with customer transaction workflows.
Don't hesitate to post again if you have other QuickBooks concerns. I'm always around to answer and help you.
Following
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.