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lowe8362
Level 1

QuickBooks Payments new echeck fee's...?

We have allowed our tenants in our property management company to pay us via us sending them an emailed quickbooks invoice, and then on their end they manuall pay via EFT from their checking account.  This has always been totally free on our end because Quickbooks would "hold the money" for 5-6 days (making money off the interest) before finally submitting it to us. 

 

Starting on 3/15/2021, without any notice/consent/disclosures quickbooks began drafting our company bank account for fee's?

 

Came here looking for an explanation, we appreciate in advance any feedback or help that anyone can provide!!

 

1 Comment 1
Maybelle_S
QuickBooks Team

QuickBooks Payments new echeck fee's...?

Glad to have you here in the Community, @lowe8362.

 

QuickBooks will be base when the payment posted on your bank account. Usually, the payment is posted in 5-6 business days depends on your bank.

 

To further assists you with this, I'd recommend consulting our Merchant team as they can give brief explanations and details about the fees. Here's how:

  1. Go to the Contact Payments support page at this link. 
  2. Click the Chat with us link.
  3. Enter the needed details and then Submit.

If you're using QuickBooks Online with Payments & Merchant Service Center, see this link for the steps on how to connect with them: Contact Payments or Point of Sale Support. 

 

To know more info about the charges each time you process a transaction with QuickBooks Payments, please see this article: What is the fees for QuickBooks Payments?

 

I've also added this helpful source so you can seek answers to your other QuickBooks Payments questions: QuickBooks Payments FAQ.

 

Keep me posted if you have any other concerns or questions. I'll be right here to help.

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