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AmyBivin
Moderator

QuickBooks Payments Stripe Update

QuickBooks Payments was previously working with Stripe to process payments. As of July 1, 2019, QuickBooks Payments closed all payment processing accounts associated with Stripe. If you received an email, it means Stripe was processing your payments. Moving forward, all payment services will be from directly from us, which will help us improve your experience with payments in QuickBooks.

 

FAQs for QuickBooks Online Payments:

 

Q: I received an email Your QuickBooks Payments account is closed. What does this mean?

A: Your QuickBooks Online account is still open, but your QuickBooks Payments account is closed. You can’t take online payments or send pay-enabled invoices right now. Any outstanding pay-enabled invoices you’ve sent to customers aren’t payable online anymore.

 

Q: I would like to continue processing payments, how do I sign-up to accept payments?

A: Sign in to QuickBooks Online and select the Gear icon. Select Accounts and Settings and then Payments to set up payments again.

 

Q: I don’t have a QuickBooks Online account, how do I sign-up?

A: You can sign-up for a QuickBooks Online account at https://quickbooks.intuit.com/.

 

Q: How do I view my transaction history?

A: If your QuickBooks Online subscription is active, your processing history should still be available.



FAQs for QuickBooks Invoicing for Gmail:

 

Q: I received an email Your QuickBooks Invoicing account is closed. What does this mean?

A:

    • You can’t send invoices with Gmail anymore.
    • You can’t create online invoices unless you open another payment account.
    • You can still view your invoice list.

 

Q: How do I sign-up for a new QuickBooks Invoicing for Gmail account?

A: You can sign-up for a QuickBooks Invoicing for Gmail account at intuit.me/gmail.

 

You can also sign in to QuickBooks Online and select the Gear icon. Select Accounts and Settings and then Payments to set up payments again.

 

If you have any questions about the emails, please post them in the comments below.

 

Thanks. The QuickBooks team

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