"Quickbooks; ruin your whole business!"

Any specific concern? Did they reject your application to open a QB Payments account or else?

Hey there, SteveInc.

I'm here to help and ensure that your questions are addressed accordingly.

For me to be able to provide you with the right issue resolution, can I ask for the specific issues you're facing in QuickBooks? Are you getting a specific error while utilizing the program?

It would be best if you can send me a screenshot as well.  Any additional information would be highly appreciated.

I hope you can respond to me on this post SteveInc so we can work on your concern together. Please know I'm ready to assist further. Have a good one.

I need my laptop, as that's where qb is for me.

I have gone down the line with your "help" people.

They throw up their hands after an hour "I can't fix it.

I have used qb for 21 years. This started last year you would not let Motorola pay me.

If you could send me your e mail I will get my laptop.

Si?

@SteveInc 

Describe your problem. Are you using QB Desktop? What year version?

Did you encounter any error message?

When I hit “receive payments” qb locks up

I have to do a hard shut of qb and open it again 

I still never get paid 

NEVER

Hello, Steveinc9.

It's imperative that businesses would need to record the payment entries as soon as possible to know where they currently stand. So, I'd like to chime in and give some details about the issue in using the Receive Payments function. 

I checked our system and I see that we have a reported issue about QuickBooks freezing up when clicking the Receive Payments function. Our engineers are aware of the issue, and are currently working to fix the problem. 

The freezing issue may happen if the columns are sorted after selecting a customer. So, as a workaround, you'll want to close any instances of QuickBooks and click the Receive Payments function again without using the sorting options. 

While a fix is being worked on, I'd recommend contacting our agents to add you to the list of affected users. I see that you've already called us before. In this case, you'll want to use the same phone number before.

If you don't have it handy anymore, follow these steps to reach our agents: 

1. Press the F1 key.
2. On the pop-up window, click the Contact Us button.
3. In the box, type something like "QuickBooks freezing when using the Receive Payments function" or similar.
4. Proceed with Continue, then choose how you want to reach us. 

If you need to follow-up on your customer's outstanding balances in the future, we have an article to help you create statements: Create a billing statement.

We appreciate your patience as we're working to get the Receive Payments function back to normal again. If you do have any other concerns, please let me know and I'll help you out.